Estates To Go — Help & FAQs
Answers for buying, selling/consigning, listing credits, pickup & shipping, and our estate-sale policies. If you don’t see your question, contact us.
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Selling / Consigning
How the consignment workflow works and what happens after you submit.
How do I list an item?
Start on the Consignment Portal. You’ll buy a listing credit (1 credit = 1 item submission),
then submit your item details and photos for review.
Do you review listings before they go live?
Yes. We review submissions for completeness, clarity, and category placement before publishing.
This helps keep the store clean and SEO-friendly.
What is “Expected Sale Method” (online vs cash pickup)?
When you submit an item, you’ll pick the expected method (online checkout, cash pickup, or hybrid).
It helps us manage pickup coordination and commission handling.
We can keep this simple now and improve automation later (no bloat).
Listing Credits & Packs
Credits are used to submit items. Packs can save money if you list multiple items.
What is a listing credit?
A credit is a one-time submission token: 1 credit = 1 listing submission.
Buy credits on the Listing Credits & Packs page.
Can I buy more credits later?
Yes — buy more anytime. Credits can be purchased when you’re ready to list your next item.
Do credits expire?
For now, we plan for credits to remain available for use. If we add expiration rules later,
we’ll update this page and notify users.
Buying Items
Questions about checkout, reserving items, and what happens after purchase.
Can I buy multiple items in one order?
Yes — you can add multiple items to your cart and check out once (when items are available for online checkout).
Are items unique / one-of-one?
Most estate items are one-of-one. If something sells, it’s gone — so we recommend checking out promptly.
Pickup & Shipping
How customers receive items and what’s eligible for shipping.
Do you offer local pickup?
Yes. Pickup instructions are provided after checkout. For large items, pickup is the default.
Do you ship items?
Some small items may be eligible for shipping. Shipping options and costs appear at checkout when available.
Refunds & Returns
Estate sale items are generally final sale, with limited exceptions.
Are all sales final?
Generally yes — estate items are typically sold as-is and are final sale.
See the full policy here: Refunds & Returns.
What if an item is significantly not as described?
If there’s a major discrepancy, contact us promptly and we’ll review the situation case-by-case.
Accounts & Support
Vendor/consignor accounts, login help, and contacting support.
Do I need an account to submit items?
Yes — item submissions require an account so we can track credits, submissions, and status updates.
I’m stuck — what’s the fastest way to get help?
Use the Contact page and include a link to the product or a screenshot of the issue.